Implemented waste reduction strategy which reduced waste by 50% over 2 years.
Awarded the 2017 ”New York State Manager of the Year” from Bullseye Mart.
Managed and updated the customer loyalty program.
Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
Hired, trained, and mentored top customer service agents and front-end staff.
Effectively supervised day-to-day front-end operations of a busy customer service department.
Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Big’s Box Store. 2017 NYS Manager of the Year award recipient and APPA Customer Service Management Certificate holder. Personable and conscientious CSM with 2+ years in customer service management and an additional 2 years as a customer support representative.
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